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Cycle Steward · independent PSAP workspace
Cycle Steward Portal

Support & contact

Self-service first, then a named Advisor

Every PSAP has an assigned CA 9-1-1 Branch Advisor for allotments, CPE projects, residuals, and transition questions. Lookup below is regional and illustrative — confirm the live assignment workbook.

Find your Advisor

Search by county. Currently viewing San Francisco DEM — Turk Street in San Francisco.

Bay Area

Javad Khoshnevisan

State Funding Advisor · San Francisco County

Metro CPE refresh, FOR, NG cutover coordination

javad.k@example.caloes

(916) 555-0188

Escalation path

  1. First

    PSAP Advisor

    Primary contact for funding and CPE project questions.

  2. Second

    Advisory & Compliance Unit Supervisor

    Policy interpretation or stalled packages.

  3. Third

    Program Management Division Chief

    Highest Branch program escalation.

Urgent / outage

Follow PSAP SOP first; notify the CPE vendor and network provider; notify the Branch per outage procedures. This form is not a 9-1-1 outage desk.

Submit a question

Schedule a funding-team call

Portal feedback

Regional desk

  • Northern

    Marisol Vega

    Rural host-remote, wildfire surge, small-volume allotments

  • Bay Area

    Javad Khoshnevisan

    Metro CPE refresh, FOR, NG cutover coordination

  • Central Valley

    Devin Hart

    Fixed allotment methodology, TD-288 packages, residuals

  • Central Coast

    Priya Raman

    Cloud vs on-prem, multi-PSAP counties, ATA

  • Southern

    Andre Castillo

    Large-volume Level 5, regional NG, contract transition

  • Inland / Desert

    Keisha Morrow

    Extended maintenance, damage/repair, new PSAP stand-up