Processes & guides
How to do the thing without five emails
Each guide has a flowchart, a persistent checklist, required documents, and the mistakes that bounce packages.
The main SETNA path
CPE replacement — end to end
Direct funding for a complete 9-1-1 call-handling system (or certified upgrade) on the active CPE Master Purchase Agreement. Allotment is a gift card; TD-288 is cashier approval; TD-284 is the delivery receipt.
Plan 12–18 months from notice to acceptance
Leftover gift-card balance
How to request residual funds
Residual equals allotment minus the final cost of the complete funded CPE system. It can only buy items on the current Branch list, used in the 9-1-1 center, that directly support 9-1-1 traffic — and the gift card expires.
Start during SOW phase; clocks run from TD-284
TD-290 path
How to submit a reimbursement claim
Use when the PSAP paid the vendor and seeks SETNA reimbursement for pre-approved items. Prefer direct funding (vendor → State) when Chapter III allows it — it avoids general-fund posting pain.
After goods/services accepted and paid
Two tracks, one cutover
Coordinate CPE with NG9-1-1 migration
CPE money does not buy network. Network money does not buy CPE. A refresh that lands in a migrating ESInet window still needs a joint kickoff so 9-1-1 does not drop.
Align CPE install clock with regional NG milestones
Annual instrument check
Fiscal & Operational Review preparation
FOR is a prepared review, not a surprise attack. Six binder sections plus a summary written last. Bring history, not hallway memory.
Start 4–6 weeks before the meeting
Separate from CPE residual
Training Allotment (ATA) request
ATA funds eligible 9-1-1 training. It is not leftover CPE money. Obtain pre-approval, complete the training, then claim on the ATA path — often a designated reimbursement processor, not the CPE Advisor.
Pre-approve before you travel or register
Not a residual project
Stand up a new PSAP
A new answering point is a connectivity / plan action (TD-280 family), not leftover CPE money. County Coordinator, network, MSAG/GIS, and Branch planning all have to exist before anyone shops workstations.
Plan 12–24 months. Do not promise a go-live from a vendor slide.