Build PSAP capability so the next replacement is quieter

Glossary

Prefer Operations Manual language over hallway slang when writing packages.

ALI

Automatic Location Identification — location data delivered with a 9-1-1 call. GIS/ALI is a different pot from CPE residual unless the live list says otherwise.

ATA

Annual Training Allotment — a separate SETNA pot from CPE residual, with its own pre-approval and claim path.

Busy-hour

Measured peak-hour 9-1-1 volume used in Level 4–5 Fixed Allotment methodology (with abandoned-call allowances per policy).

Busy-month

Measured monthly 9-1-1 volume used to place a PSAP in levels 2–3, and as a band indicator for 4–5.

CAMA

Legacy analog call delivery used until a PSAP migrates to NG9-1-1 / i3.

CPE

Customer Premises Equipment — the call-handling system telecommunicators use (on-prem controllers/workstations or cloud call handling).

County Coordinator

County-level 9-1-1 role for MSAG, default routing, and neighboring-PSAP impact. Required on new PSAP stand-up.

Direct funding

Vendor invoices the CA 9-1-1 Branch. PSAP still issues the local PO, but does not front the SETNA-eligible cost.

ECaTS

Measured 9-1-1 call-volume source used in Fixed Allotment methodology.

ESInet

Emergency Services IP Network — the NG9-1-1 transport that delivers calls and data to the PSAP. Network track, not CPE residual.

Fixed Allotment

Branch-issued ceiling for a standard 9-1-1 call-handling system sized from measured volume under the active MPA. Official amount is the letter, not an estimator.

FOR

Fiscal & Operational Review — structured sit-down covering fiscal history, network, CPE, answer-time performance, and NG/cloud posture.

Host-remote

A smaller answering point hosted on another PSAP’s CPE. Still not a reason to raid someone else’s residual.

i3

NENA standard for NG9-1-1 call flow. New CPE SOW requires CAMA→i3 conversion at migration at no additional cost to the State.

ICD

Cal OES interface control document for NG9-1-1 interoperability. SOWs should cite required ICD/i3 language.

Lab-validated

Branch gate for authorized CPE contractors on the active MPA. Not the same as “we’ve used them before.”

MAC

Moves, Adds, Changes — post-install work. Often PSAP-paid unless already in the funded SOW.

MPA

Master Purchase Agreement — statewide CPE buying vehicle. Forward path is RFP 26-16743; 2020 MPA is historical for new buys.

MSAG

Master Street Address Guide — routing table the County Coordinator maintains. Wrong MSAG becomes wrong 9-1-1.

NGCS

Next Generation Core Services — routing, policy, and related NG functions. Network contract, not CPE allotment.

NG9-1-1

Next Generation 9-1-1 — IP-based call and data delivery. Separate funding and contracts from CPE.

P.01

Grade of service target used when sizing a standard funded system (about 1 in 100 calls delayed).

PSAP

Public Safety Answering Point — the 9-1-1 center.

Residual

Allotment minus complete funded system cost. Spendable only on the current approved list, in the 9-1-1 center, with clocks from TD-284.

RFP 26-16743

2026 solicitation for the new statewide CPE Master Purchase Agreement.

SETNA

State Emergency Telephone Number Account — the state 9-1-1 funding source.

SOW

Statement of Work — the contractor’s deliverable list. Must match the quote and MPA rules.

TD-280

Form family for new PSAP / plan / connectivity actions — not a CPE residual form.

TD-284

System Acceptance and Authorization. Locks the acceptance date; starts payment and residual clocks.

TD-288

Commitment to Fund. Branch approval with a tracking number. Direct-path spend is unauthorized before this.

TD-290

Reimbursement claim used when the PSAP paid the vendor for pre-approved items.

TDe-285

CPE Allotment Spending Plan — how the letter amount (and residual) will be used.

TK#

Tracking number from the TD-288. Must appear on invoices and claims.

Three-system model

Anonymized practices that work

• Start Advanced Notification even if demos are still running — the letter SLA is longer than a vendor’s enthusiasm.
• Joint kickoff with CPE vendor + network provider. Install day is too late for introductions.
• The day TD-284 lands, create two calendar holds for residual clocks.
• Ask finance for a SETNA recovery object before the first TD-290, not after the warrant hits the general fund.